| To create a ticket, follow these steps: |
Go to the Tickets view in the Support Center. [Show me]
Click the [New] button at the upper left-hand side of the Tickets view, and the New Ticket dialog opens. [Show me]
In the Subject field, enter a description of your issue.
From the Priority drop-down, select the ticket's priority. Keep in mind that Grid Operations may reassign a priority based on your service agreement and other requests from your company. Priority options include: Urgent, High, Medium, Low, and No Rush.
From the Contact drop-down, select the person at your company to contact about the ticket. Available names in this drop-down are set up and managed through Accounts by your Gateway Administrator.
From the Infrastructure (Farm) drop-down, select the infrastructure name the ticket is about.
From the Type
drop-down, select the request type.
The available types include: Problem-to
report a system problem, Request-to
request service, and Information-to
request information.
From the Category drop-down, select the request category; each type of request has unique categories. Select Other if you don't see a relevant category.
From the By drop-down, select the contact method, such as email or pager.
In the Description field, enter additional information about the issue or request.
Click [OK]
when you're ready to submit the ticket. (You can also click Cancel to
clear the ticket.)
The submitted ticket enters the Support Center Ticket Queue.
See Also