Initially, the creation and management of your account is managed through Grid Operations. Once established, the Grid Gateway and associated systems allow you to request changes to your accounts, including the addition or removal of users with role permissions. |
Access to your Gateway activities is based on user roles. User roles provide security from those outside your company as well as inside your company. With your subscription, you receive two accounts for the roles in your organization. Each of your individual users, depending on their role in the organization, will be set up under one of these accounts.
Individual Accounts are given for these user roles:
System Super User
IT Architect
These are the typical steps followed in setting up an account:
You work with Grid Operations to find the right account, and then complete a contract, or whatever arrangement your company decides to use. An account is opened for you, and you're given your Gateway log in information.
You log in and update your customer information, including the preferred activation date for your design.
You design and save your infrastructure
(state=Design), and then click Submit (state=Pending).
The account System receives the request, opens a ticket, puts it in
the Action/Request queue, and notifies the Gateway and Grid Operations
(state=Pending Approval).
Grid Operations reviews the infrastructure design in the Gateway, and
then checks capacity, PO, and NOC inventory.
Approved: Updates the Account system, notifies the Gateway (state=Standby-approved, no storage), customer chooses activation date from a range of dates.
Not Approved: The Account System notifies the Gateway and customer redesigns the infrastructure (state=Design).
Grid Operations works with you to resolve issues and accomplish Customer infrastructure planning goals.
Your infrastructure activates as planned (state=Active).
Learn how to set a user password
Learn how to set a user role
See Also
Learn how to work with accounts
Updating user and account information